Repairs that start with a proper diagnosis

Describe the fault, the device model and when the problem started. This helps the repair team plan an assessment and explain what to bring.

Describe the fault, the device model and when the problem started. This helps the repair team plan an assessment and explain what to bring.

For phones, laptops and office equipment, ask about data handling and backup arrangements before handing over your device. Keep account passwords private.

An intermittent fault is easier to assess with a clear description. Note the steps that trigger it and any warning shown on the screen.

Share your location and a working contact number when requesting collection. Availability and transport charges depend on the route and the equipment involved.

Ask what the repair includes, which parts are being replaced and what after-service cover applies. The team will explain the agreed work when your item is ready.

Share your location and a working contact number when requesting collection. Availability and transport charges depend on the route and the equipment involved.