Describe the fault, the device model and when the problem started. This helps the repair team plan an assessment and explain what to bring.

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An intermittent fault is easier to assess with a clear description. Note the steps that trigger it and any warning shown on the screen.

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A repair quotation follows diagnosis. Parts, labour and any collection arrangements are confirmed with you before paid work proceeds.

For phones, laptops and office equipment, ask about data handling and backup arrangements before handing over your device. Keep account passwords private.