Before we build
Good projects start
with clear questions.
Detailed answers about working with TFast—projects, quotations, templates, appointments, support and privacy.
Search terms are redacted and retained for up to 30 days to improve support. Avoid personal details. Privacy information
18 answers
Project planning
Where is TFAST based?
TFAST Digital Agency is based on Musoke Road, Ssumbwe, Bulenga, Wakiso, Uganda. We work with businesses in Uganda and East Africa. Contact us before visiting so we can arrange a time.
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Project planning
How much does a website or application cost?
The price depends on the pages, content, features and integrations you need, plus any ongoing support. Send us a short brief and we can discuss a quotation. A price and delivery schedule need to be agreed before work begins.
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Project planning
How long will a project take?
We agree the schedule after reviewing the work, the content that is ready and any third-party approvals. Tell us if you have a deadline. It helps us discuss what can fit into a first release rather than promise a date before the requirements are known.
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Project planning
Can you connect mobile money or other payment services?
Yes, payment connections can be included in the scope. We need to agree the provider and your business requirements first. Live use requires provider approval, private server credentials, public callbacks and verification testing.
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Project planning
What should I prepare before contacting you?
Send your goals, the people who will use the product, the main features and any content you already have. A link to your current site or an example of your workflow is useful. Mention any hosting, domain or software you need to keep.
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Project planning
Do you provide ongoing website care?
Yes. We can discuss care for a new or existing website. The agreement should name the included tasks, who holds access, how to report problems and who handles renewals. New features may need a separate quote.
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About TFAST
Who develops projects at TFAST Digital?
Engineer Kalyango Brian founded TFAST Digital and is its lead software engineer. He is based in Bulenga, Wakiso, Uganda. His profile covers his work and capabilities; ask the team about the people and support arrangements for your project.
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Getting started
How do I start a website or software project?
Start with a short email or quotation request. Tell us what you want to build, who will use it and the main problem it should solve. Include your current site or workflow, required features, available content, budget range and any deadline. We then discuss the scope and a quotation. An enquiry does not confirm a contract, price or delivery date.
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Pricing & scope
How much does a website or business system cost?
We need the scope before we can quote accurately. Pages, content, user roles, integrations, data migration, design, hosting and ongoing care all affect the work. Use the quotation form to tell us what you need. The team must agree the price in writing; a chat reply is not a binding quote.
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Templates
Are template demos ready-made products I can buy immediately?
The demos are starting points for discussing a design. They are not finished commercial packages ready for immediate delivery. Choose a layout you like, then tell us about your content, branding and features. We agree functionality, integrations, pricing, licensing and delivery in the project quote.
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Software
Can TFAST build custom business software or mobile apps?
Yes. TFAST works on websites, mobile apps and custom business software. Tell us how the work happens today, which records you keep and who needs access. We will discuss the required features before agreeing the scope. Offline work, payments, data migration and app-store releases need their own planning and testing.
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Appointments
How do I book a meeting with TFAST?
Use the appointment form to request a preferred future time in East Africa Time (UTC+3). Add your contact details and what you want to discuss. The form requests a 30-minute meeting; it does not reserve a slot on a live calendar. Please wait for staff to confirm the appointment.
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Contact & support
What is the official TFAST WhatsApp number and email?
WhatsApp or call +256 751 399620, or email tfastdigital256@gmail.com. Our Telegram bot is https://t.me/tfastdigital_bot. These are the owner-confirmed contacts for project enquiries and support. Please do not send passwords, private API keys or full payment-card details in chat.
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Contact & support
How do I raise a complaint or ask for a person?
Tell us what happened and include a project or support reference if you have one. You can reach the team by WhatsApp or email, or sign in to review and save a support request. A person needs to investigate the issue. The assistant cannot promise a refund, resolution date or completed staff action.
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Website care
What does ongoing website care involve?
Website care can cover updates, backups, content changes, hosting coordination and technical checks. What is included depends on your site, the access available and your agreement. Ask us to set out the tasks, renewals, response arrangements and costs in the quotation rather than assume they are all bundled.
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Search visibility
Can TFAST help with SEO and AI search visibility?
Yes. We can review page content, crawl access, titles, canonical links, redirects, sitemaps and structured data. Clear answers help visitors understand your site. Google and other search or AI systems decide whether to crawl, index, rank or cite it; we cannot promise a ranking, rich result or AI mention.
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Privacy
Does the assistant remember me or log my questions?
We keep redacted questions, topic interests, response mode and security events for up to 30 days for support and abuse review. A signed cookie distinguishes a browser, not a verified person. Optional topic memory is separate for signed-in accounts and anonymous browsers; it is not automatically merged. You can turn it off or clear it. Administrators can review retained events and the account identity when you are signed in. Only masked network information is available, and only when a trusted hosting proxy is configured. Please avoid sensitive details. Configured AI providers have their own processing policies.
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Payments
Can the assistant confirm a payment, issue a refund or approve a purchase?
No. The assistant cannot charge, refund, issue a licence, approve a package or change financial records. A redirect, screenshot or reference does not prove payment. Real payment methods are disabled in this preview. Contact the team about a payment or refund so a person can check the records and applicable terms.
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